Skill · Ecommerce
Ecommerce Operations
Running an online store day to day — catalogue, inventory, orders and fulfilment — so products reach customers reliably.
Ecommerce Operations covers the day-to-day running of an online store: catalogue management, inventory, order processing, fulfilment and the platform workflows that keep trade moving.
What you will be assessed on
A reviewer marks against these criteria. L1 is a free knowledge check; L2 and L3 use credits and a reviewer.
L1
Knows the components of an ecommerce operation and can describe the order lifecycle from cart to delivery.
L2
Has managed a live store's catalogue and orders, resolved fulfilment issues, and tracked operational metrics.
L3
Designs the operating model for a multi-channel store, sets SLAs across partners, and owns the P&L of the operation.
Choose an assessment
Check your knowledge
Answer questions about this skill and see your result when you finish.
Free
Demonstrate your practical skills
Submit previous work or complete a Caterpi task. Then talk through your work and decisions with a reviewer.
1 credit · L2 work review
Demonstrate advanced judgement
Discuss unfamiliar scenarios with an expert reviewer and explain how you would handle constraints, uncertainty and trade-offs.
2 credits · L3 expert review
Available after an eligible L2 result in this skill.
What you need
A store operations dashboard, a process you improved with measured results, or a fulfilment issue you resolved end to end.
Share only work you have permission to submit. Remove client or personal information that is not needed for the assessment.
Your result
Your result records the skill assessed, the assessment method, the date and the standard used. It appears in your Passport, and you can choose which records to share.
Roles that include this skill
This skill is not currently linked to a role guide. You can read its standard and view any available assessment routes.
Work on this skill
No learning resources are listed for this skill yet. Review the assessment criteria to plan what to practise.
Standards detail
Standard version: v1.0
Content version: 1.0.0
Next review: 2027-01-01
Reference: CAP-ECO-001